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Sr. Manager, SRE- Site Reliability Engineering & Operations Lead

Location Austin, Texas, United States; Other,California,United States;Westlake,Texas,United States;Lone Tree,Colorado,United States; Requisition ID 2022-84447 Category Engineering & Software Development Position Type Regular CO Salary Range $121,000 - $201,600
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Your Opportunity

Charles Schwab’s Technology Services Technical Manager's thrive in a leading-edge work culture while focusing on products that help Schwab customers learn, explore and make life-impacting moves on their paths to achieving their goals. This position requires a self-motivated individual with strong problem-solving skills who can contribute in a highly collaborative culture and a team environment and deliver innovative, value-based reliable solutions.  A proven track record of delivering high quality technology products and services in a hyper-growth environment where priorities shift quickly is key to success in the role. 

The successful candidate will bring an ability to prioritize, to communicate clearly and compellingly, and to understand how to drive a high level of focus and excellence building and leveraging a strong team. Our Leads & Technical Managers drive organizations to continuously contribute to evolving the Schwab experience and technology. 

This Sr Manager, Site Reliability Engineering and Operations for CDMT (Client Data Management Team) is a hand-on technical leadership role and will be responsible to drive the teams workings on high availability, maintainability, support and automaton of complex application platforms and microservices. This leader will drive change within the CDMT organization to build a world class SRE organization heavily focused on automation and availability. 

Workplace Flexibility Program:

  • We’re proud to support our employees in a working approach that allows you to bring your best self to work – whether that’s in the office or remote.
  • When the firm is ready to fully return to the office, employees will have the flexibility of a hybrid work environment, spending some time working remote and some time in the office.
  • Employees and managers can discuss and decide what works best for them, with additional flexibility available based on their role, business needs, and individual circumstances.

*Subject to change as Schwab is continually evaluating the current environment in order to best care for the safety and well-being of our employees.

What you are good at

  • Lead the execution of the SRE, DevOps strategy & Production Operations for CDMT based applications for the Cross Enterprise Services organization
  • Communicate strategic technology plans to associated business partners ensuring collaboration across technology and the business. 
  • Regularly interact with senior technology leaders, product owners and business partners. 
  • Lead team on complex issues where analysis of situations or data requires in-depth knowledge of the applications and environment
  • Partner with highly experienced technologists, creating successful plans to deliver solutions to the business, ensure day-to-day support, high availability and process compliance
  • Lead Operational delivery and Production support focusing on proactive monitoring, rapid response for CDMT based applications
  • Perform proactive daily system monitoring including reviewing system and application logs as well as responding to, triaging, troubleshooting and remediating incidents.
  • Repair and recover from failures. Coordinate and communicate with impacted stakeholders and clients, escalating where appropriate.
  • Monitor and troubleshoot issues across the entire stack - software, application and network.
  • Develop automation and processes to enable teams to deploy, manage, configure, scale and monitor their applications
  • Identify applications reliability and availability improvements, establish and build solutions to continue to drive an improved experience.
  • Develop and manage continuous deployment and integrate solutions
  • Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc
  • Collaborate with Engineering, Scrum and Ops resources to provide technical expertise and support on key initiatives for system availability and reliability.

What you have

  • 10+ years of experience in Linux/Java Software Development & Architecture, Operations, SRE, DevOps, etc.
  • 3+ years leading or managing technology teams, aligning strategy with execution and mentoring/coaching individuals' performance 
  • Demonstrated ability to resolve business and service impacting problems, evaluating all alternatives and consulting with other technical members of the organization is required
  • Proficient in one or more of the following scripting languages (Shell, Ruby, Python, Perl and PowerShell)
  • Proficient in application/web server management and Linux/Java application development
  • Familiarity with logging/application monitoring tools (AppDynamics, Splunk, Zabbix, Nagios, etc..)
  • Familiarity with database management systems (Oracle, SQL, Yugabyte, Mongo)
  • Knowledge of Platform as a Service (PaaS) and Infrastructure as a Service (IaaS)
  • Experience with Continuous Integration/Continuous Delivery (Bamboo, Go or other related tools)
  • Experience with Git, JIRA and related Atlassian stack (confluence, stash, hipchat)
  • Experience with environment provisioning and deployment automation (Salt/Chef/Puppet)
  • Experience transitioning legacy platforms into cloud-native applications
  • Ability to work well with global teams
  • Flexibility to operate in an environment with changing demands and priorities
  • Excellent verbal and written communications skills

Colorado Compensation
Target Total Compensation - $121,000 - $242,000 per year
Your actual pay will be based on your skills and experience -- talk with your recruiter to learn more

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at or call 800-275-1281.

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.

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