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Senior User Experience Design Lead

Location Chicago, Illinois, US; Illinois, Chicago Requisition ID R-5392 Category Project Management Position Type Full time
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Your Opportunity

The Senior Experience Designeris responsible for the information architecture, interaction, and visual design for the active traderthinkorswim web and mobile app platformsThis individual is responsible for driving user research and working with senior executives and key business stakeholders to design highly innovative concepts and experiences communicated in the form of wireframes, designs and clickable prototypes that can be tested with end-users and presented internally. This role requires a confident and creative individual with a versatile set of hands-on skills able to collaborate with fellow strategists and technologists on a cooperative agile, agency-like team

The ideal candidate must show a fearless dedication to truly out-of-the-box thinking validated through user testing. Be willing to take chances boldly cultivating revolutionary, groundbreaking ideas that will delight clients away from the competition while solidifying thinkorswim reputation for being a leader of innovative thinking.


  • Facilitate brainstorming and sketching exercises for ideation exercises to drive and determine the direction for designs

  • Have a systematic design approach to responsive web design

  • Advocate and have institutional knowledge for web accessibility best practices

  • Lead site & mobile app architecture sessions and framework vision with a cross-functional team

  • Present design work to business partners from product, content, QA, and technology; explain design choices and address issues and concerns; help partners reach consensus

  • Proficient in tools like Mural, Invision & Sketch 

  • Drive usability testing and strategic user research. 

  • Participating in collaborative usability testing practices by note-taking, scriptwriting, and moderating

  • Stay abreast of rapidly changing web and mobile technologies

  • Use business intelligence to propose and incorporate new and creative ideas into current designs

  • Stay immersed in thinkorswimactive trader client behaviors and needs by monitoring OpinionLab comments, engaging in relevant Charles Schwab training, and reviewing user research reports

  • Conduct visual design QA and communicate issues to QA and technology


  • Bachelor's degree in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science or a related field, or equivalent practical experience.

  • 4-7 years designing mobile transactional products (i.e., e-commerce, banking, etc.) and large-scale consumer websites or applications

  • Demonstrated ability to develop and execute creative ideas through the creation of wireframes and low-fidelityprototypes

  • Self-motivated, client experience-oriented, and a dedicated team player

  • Extremely detail-oriented, able to define ideas down to a specification level

  • Present a positive, professional image. Solid leadership and communication skills are required.

  • Good project management skills; ability to plan, manage, and execute under tight deadlines in a collaborative environment

  • Drive the project, debate merits of approach, and work effectively with others.

  • Knowledge of the financial industry and active trading a plus

  • Experience working in a fast past collaborativeAgilegroup

  • Online portfolio or samples of recent work (i.e., mockups, prototypes, specifications, guidelines)

  • Military education or experience may be considered in lieu of civilian requirements listed

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at or call 800-275-1281.

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.

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