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Associate, AS Client Reporting Service

Location Phoenix, Arizona, United States Requisition ID 2022-83056 Category Customer Service / Client Service Position Type Regular
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Your Opportunity


Schwab Advisor Custody and Trading (ACT) is the leading provider of custodial, operational and trading support for independent fee-based investment advisors.  We have built our business on serving the needs of RIAs and advancing an industry that helps the advisor and their clients thrive.  We understand their needs, and work side by side providing them the support to help them manage their firm and meet their goals.

What you are good at


The Advisor Services Client Reporting Team services all Schwab advisors with their tax, cost basis and statement needs.  Daily tasks include answering phone calls discussing Schwab’s cost basis offering, answer tax reporting and statement questions, researching corporate actions and offering flexible solutions that best fit each advisor’s needs. We pride ourselves in providing superior customer service while being detail-oriented.   A successful Advisor Services Client Reporting Associate loves to learn and excels in a fast-paced, challenging, and professional environment. 

Key responsibilities may include:

  • Answer in-bound calls from Advisors, AS Service and Alliance representatives
  • Respond to client and service team requests received via email
  • Conduct training for Advisors and Business Partners
  • Accurately process statement and cost basis enrollment forms

What you have


  • Candidates must possess the ability to conduct superior follow-up, along with excellent interpersonal, verbal, and written communication skills
  • Customer service experience (internships and collegiate activities will be considered)
  • Strong organizational and analytical skills. Ability to prioritize and coordinate multiple processes/projects
  • Analytical and problem-solving skills
  • Team orientation, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics
  • Knowledge in internet-based research, personal workstations/desktop applications
  • Intermediate Excel skills- ability to handle large amounts of data using Excel
  • College degree or equivalent work experience.
  • Experience working with regulatory or risk issues preferred
  • Series 7 preferred, but not required
  • Cost basis and tax knowledge is preferred, but not required 

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.

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