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Move Money Solutions Hotline Team Lead

Location Phoenix, Arizona, United States Requisition ID 2021-66916 Category Operations Position Type Regular
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Your Opportunity

The Move Money Solutions division within Operational Services is responsible for moving assets into, out of, and between Schwab accounts. We play a critical role for the firm in our efforts of delivering service and an elite client experience for both retail investors and independent advisors, while providing a controlled and disciplined environment that allows our employees to feel valued and engaged. 

What you are good at

The Move Money Solutions Team Lead position requires an effective leader who can help to motivate, inspire and develop a diverse team responsible for performing and executing on our Organization’s purpose and mission. Team leads are accountable for facilitating the team’s ability to deliver business results and creating a work environment that promotes employee engagement.  This includes helping to provide the information, resources, feedback, coaching and recognition that help employees improve their performance. Team Leads are responsible for assisting in developing necessary process improvements, communications and effective working relationships that establish accountability and positively impact the team, and stakeholders.  You will ensure “best in class” service for our branch partners, internal and external clients by:

 

  • Effectively managing, and coaching others, evaluating risk when reviewing client accounts requesting fund disbursements including but not limited to check requests, check deposits, domestic and international incoming and outgoing wires.
  • Performing work that is detailed and communicated in a clear, effective manner.  
  • Actively listening, assessing client needs, researching information, and providing clients with innovative solutions.
  • Responding to questions on a wide array of technical and operational subjects.
  • Problem solving and conducting research/special requests through the use of email, telephone and our internal inquiry system.
  • Receiving and effectively resolving escalations to the clients’ satisfaction and take action quickly in a high-risk environment to mitigate risk to the firm.
  • Proactively educating specialists, clients and internal partners on our products and services.
  • Helping to drive business initiatives and results by developing strong partnerships.
  • Demonstrating the ability to help lead others and to be a role model and mentor to your peers.
  • Helping to foster teamwork in a diverse work environment.

What you have

  • 3+ years’ experience in brokerage/financial industry, with emphasis on customer service required.
  • Bachelor’s degree or equivalent work experience. 
  • Series 7, 63, 9, & 10 or Condition of Employment required
  • Proficient technical skills, including knowledge of Microsoft applications.
  • Flexible with regard to both schedule and role as both may change with little notice in response to business demand.
  • Passion for service and the desire to help and develop people.
  • Strong interpersonal, verbal, and written communication skills.
  • Excellent operational and follow-up skills with the ability to manage complex work.
  • Demonstrated ability to be self-directed, and quickly develop a full understanding of our business.

Why Schwab?

At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.

Hear from employees: What’s it like to work at Schwab!

The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.

As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)

Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.

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