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Production Support Engineer / SRE

Location Westlake, Texas, United States; Austin,Texas,United States; Requisition ID 2022-82175 Category Engineering & Software Development Position Type Regular
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Your Opportunity

Workplace Flexibility Program: We're proud to support our employees in a working approach that allows you to bring your best self to work – whether that’s in the office or remote.

  • Most Schwabbies have the opportunity to voluntarily work in the office or at home based on their preference*
  • When the firm is ready to fully return to the office, employees will have the flexibility of a hybrid work environment, spending some time working remote and some time in the office.
  • Employees and managers can discuss and decide what works best for them, with additional flexibility available based on their role, business needs, and individual circumstances.

*Subject to change as Schwab is continually evaluating the current environment in order to best care for the safety and well-being of our employees.

As a member of Advisor Services Technology, Service Availability and Engineering team, you will be immersed in a collaborative, innovative, and technically challenging environment.   The platforms we support are essential to the success of the investment advisor and offer features such as Portfolio Management, Digital Onboarding, Trading, Data integration, Move Money, Portfolio Rebalancing and much more.

We are seeking a dynamic, motivated individual to lead and deliver exceptional solutions for the production resiliency of the systems. The role incorporates aspects of software engineering and operations, combining SRE and DevOps skills to come up with efficient ways of managing and operating applications.  The role will require a high level of responsibility and accountability to deliver technical solutions. 

What you are good at

  • Practice and lead the team with Site Reliability Engineering and DevOps mindset and solve problems through automation and innovation.
  • Partner with the Architects and SMEs in AST to ensure implementations are architected and designed from the aspect of production resiliency.
  • Identify opportunities to build innovative tools and solve unique operations problems on large enterprise and mission critical applications.
  • Develop tools, frameworks, and instrumentation to validate and increase rollout success for applications.
  • Partner within the Support organizations to build and rollout plans for enhanced telemetry and reduce defect leakage for software delivery to production.
  • Real-Time troubleshooting of mission critical application workflows and participate in Oncall escalations during Market and off hours.
  • Work closely with dev teams during design phase, build and perform infrastructure upgrades to support our applications availability and reliability.
  • Monitor the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements.
  • Advocate and augment the Schwab Reliability Engineering principles, guidelines, and standards
  • Assist with the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations, improve our compliance procedures and enhance our risk posture.

What you have

  • BS in computer science or related science or engineering, with at least 8 + years of experience with listed technical skills.
  • Proven track record leading complex enterprise production application development and support efforts adhering to a mix of DevOps & SRE frameworks.
  • Experience in Monitoring tools - Splunk, Zenoss, Elastic, Appdynamics, Dynatrace, Thousand Eyes, Extrahop.
  • Database experience with Oracle, SQL Server, Mongo DB, Aerospike.
  • Experience with Atlassian tools Jira, Confluence, Bamboo, BitBucket, Agile Frameworks.
  • Preferred experience with C#, .Net, JAVA and scripting.
  • Experience with Orchestration tools - Ansible, Chef, SALT, Puppet.
  • Understanding of High Availability systems, experience in Server administration, Data Networks, NAS and Networking, leveraging tools to instrument and automate proactively and eventually predictive availability solutions.
  • Extensive Knowledge of networking, including DNS, DHCP, firewalls, load balancers and IP routing.
  • Experience transitioning platforms to the cloud, with knowledge of cloud frameworks & design patterns, micro-service architectures ,12-factor design.
  • Proven capability to provide operational visibility on environment health to Senior Leadership, Technology and Business partners.
  • Receptive, approachable teammate, with the ability to positively interact with business partners, technology teams, recruiting personnel, offshore, and professional services.
  • Strong customer advocate with excellent written and verbal communication skills.

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at or call 800-275-1281.

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.

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