Systems Engineer, Application Support
This associate will primarily be responsible for maintaining and supporting the TD Ameritrade production applications environment. Some of these environments include Retail Trading, Active Trader, Institutional, and internally client facing systems. Some responsibilities include responding to alerts and escalations, managing the Remedy & Jira Incident Tracking Queue, technical documentation, and independently supporting/configuring complex systems. These responsibilities will expose the associate to a greater support role and a larger impact on the direction and success of their systems.
What you are good at
Troubleshoot, research, and resolve major defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content
Quick response to system monitors, alerts, escalations and all outages
Provide 24/7 on-call support on rotating schedule including specific designated systems
Study software documentation to understand our applications business and technical alignment for providing maximum support
Analyze statistics and Incidents to develop and execute availability improvement plans
Work with peers and vendors to design technical solutions to complex application issues
Focus on driving packaged automation scripts to Level I support and reducing manual work involved in Level II
Focus on service restoration and reducing Mean Time To Restoration (MTTR)
Provide support guidance and direction for Engineer I associates within Production Support Applications
Maintain space requirements on servers
Acquire and master the general skill set required for supporting and restoring services for all management designated applications and system
Continued comprehension of proprietary systems and subsequent system and procedural updates
Provide the role of SME for the systems designated by Management
Communicate to the Management about service disruption and take initial measures for damage control
Perform routine maintenance on application servers and track system performance
Recognize opportunities for improved process or procedures & act on them
Provide outage and service restoration details to Operations Command Center for degradation statistics and root cause analysis
Provide excellent service to all Production Support clients and business partners
What you have
4 year college degree; Computer Science or related field
3+ years of related experience
Ability to correlate symptoms of an issue with procedures in a runbook, and execute on same
Linux Admin experience a plus
Scripting (bash, Python, Perl, groovy, etc.)
SQL and Oracle Database administrative experience
Java and Middleware Software Support Experience
Financial Equity and Options Markets Experience a plus particularly with Futures and FOREX
Strong learning agility, curiosity and problem solving skills
Solid written and verbal communication skills
Ability to act independently with limited supervision within scope of responsibility.
Leadership skills. Ability to take charge and lead others in service restoration
Ability to cross train and provide direction for other associates
Ability to practice Continuous Process Improvement
Exposure to public (GCP, AWS, Azure), private (PCF) or hybrid cloud technologies a big plus
Proven skills with software archaeology; the ability to troubleshoot, sometimes without detailed, updated documentation, and without constant guidance
Why work for us?
Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.
Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.
Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at firstname.lastname@example.org or call 800-275-1281.
TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.