Customer Service Professional-Phoenix, AZ. 401K Dept.

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

When you join us as a Customer Service Professional in our Participant Services team, you’re starting your career with a firm that will champion your development in a collaborative, growth-focused environment. In this role, your work has a direct impact on the lives of clients; our goal is that through providing best-in-class service, and caring enough to ask the difficult questions, you can earn the trust and dedication of our participants. Your daily interactions will be with participants of employer-sponsored retirement plans over the phone, providing guidance and solutions, as well as long-term investing options. As you build your knowledge and skills with ongoing classroom and hands-on training, you will become a subject matter authority on retirement products and services, consulting with participants in retirement plans to identify needs and offer solutions that can change their futures.  If you are looking to launch your career in financial services in a role where your growth and work is critical and valued, this may be the opportunity for you.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

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What you have

If you’re not a finance expert, that’s okay! People coming from many different experiences have found tremendous success here at Charles Schwab.  This position provides a mix of instructor-led classroom training, mentoring, and on-the-job-learning in your first year.

Required Qualifications

• Flexibility to work Monday-Friday any time between 6:30am-7:00pm Local AZ Time based on contact center needs

Preferred Qualifications

• Strong candidates will have robust written and verbal communication skills. These are vital to the consultative process when recommending appropriate solutions while also educating our participants.
• 1 year experience using computer applications at work or school
• Superior listening skills when analyzing account information to better understand client needs
• Focused analytical skills and attention to detail to adhere to policies, procedures, and guidelines
• Ability to adapt and implement changes as market and business conditions evolve
• Receptive to mentoring and feedback for continuous improvement
• Bilingual in Spanish is a plus
• Active and valid Series 7 & 63 license is beneficial but not required
• If you are not licensed and would like to obtain FINRA licenses, we have outlined a path for you to pursue your career interests

NOTE: This position has a June 17th 2024 start date. Shifts are assigned between 6:30AM and 7:00 PM Local AZ Time Monday - Friday and NOT available for 100% remote work.