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Client Relationship Specialist, Mass Affluent- Westlake, TX

Location Westlake, Texas, United States Requisition ID 2021-76109 Category Client Relationship Specialist Position Type Regular
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Your Opportunity

Our Financial Solutions Branch is part of the broader branch network within the Investor Services organization. We have a unique opportunity to assist clients who don’t live within close proximity to a physical branch.  We also cater to clients who prefer to conduct business over the phone, as meetings are held either on the phone or by video conference technology.  Our primary responsibility is to help individuals and families with their financial needs.  Whether it’s retirement planning, charitable giving, estate planning, active investing or managing banking and lending needs, Investor Services can help.

To learn more about our client offerings visit:  Charles Schwab - Investor Services

What you are good at

Building strong, personal relationships with our clients is a key component of our business strategy.

Our Client Relationship Specialists will pursue this mission through:

  • Delivering unparalleled value, excellent service and providing a positive client experience
  • Assisting the Branch Manager and sales staff with meeting our clients’ needs

We are looking for people with a passion for helping clients. You will be responsible for:

  • Managing, organizing, and properly processing all forms and correspondence that arrive via mail, fax or email
  • Dedicated to uncovering additional business development opportunities
  • Scheduling clients with a Financial Consultant for further consultation
  • Partnering with multiple Financial Consultants within a Financial Solutions Branch, and backing up other Financial Solutions Branches as needed with operational activities to support sales efforts
  • Managing a support box for the branch which could include: researching requests, outbound calls to practice clients regarding operational situations, and putting together reports and sales materials
  • Supporting Financial Consultants as needed to allow them more time with clients and less time on operational issues
  • Maintaining all related files to ensure audit readiness and department accordance with compliance, oversight and supervision requirements
  • Working to become a subject matter expert in operational and sales support, and share this expertise with business partners
  • Researching and resolve operational inefficiencies, and identify areas of improvement that will assist our group in reaching team sales objectives
  • Collaborating with other Financial Solutions Branch Client Relationship Specialists to support the goals of the enterprise

We believe that our values have helped us to build both a successful business model and an extraordinary work environment. We value teamwork, integrity, service, open communication, and perseverance.

If you want to work at a firm that truly values your contributions, consider a career at Charles Schwab.

To explore more about the culture at Schwab, click here to meet our people.

What you have

We place a premium on high performance, quality service and the ability to execute the Schwab strategy. Essential skills include:

  • Bachelor's degree or equivalent work-related experience
  • A valid and active Series 7 license is required (may be obtained under a condition of employment)
  • A valid and active Series 63 or 66 license is required (may be obtained under a condition of employment)
  • Minimum 12 months in the financial services industry
  • Basic understanding of brokerage regulations and rules that govern client accounts
  • Demonstrated experience handling client concerns and issues with tact and diplomacy
  • Strong written and oral communication skills
  • Ability to work independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously
  • Strong attention to detail
  • Ability to manage multiple client situations, needs and inquiries simultaneously, and prioritize accordingly
  • Need be able to build and maintain good cross enterprise working relationships

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at or call 800-275-1281.

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.

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